Frequently asked questions
Can I have more than the amount of people it says online?
Our limit of 4 in the Rage Room cannot be changed. To ask for more people in the Escape Room or Art Launch, give us a call - 07538212665.
Do I need to bring anything?
Just yourself, an acceptable form of ID and a great attitude!
Can I donate things to Smash Space?
Under the right circumstances, we can accept (and greatly appreciate) donations. Please get in contact to see if we can make it work - 07538212665.
Do you have lockers available on site?
Yes - we have lockers that can be used at the customer's own risk.
Do you accept walk-ins?
We can accept walk-ins, however, we highly advise that you pre-book through the website.
What is the cancellation policy?
Bookings are non refundable, however if you can’t make your booking for whatever reason, you can reschedule or request an evoucher. In order to reschedule your booking, we will need a minimum of 48 hours’ notice prior to your booked time slot. You are permitted to reschedule your booking for a period of 12 months from the date of your original booked slot.
How long is each session?
Rage Room - 15 Minutes
Art Launch - 45 Minutes
Escape Room - 60 Minutes
Always remember to arrive 15 minutes before your booked time.
Do I have to wear anything in particular?
Yes. You cannot wear high heels or open-toed shoes in the Rage Room. We highly advise you wear clothes that you are happy to get paint on if you are taking part in the Art Launch.
All personal protective equipment will be provided to you on the day.
Can I bring my own items to smash?
Unfortunately, due to insurance reasons, we cannot allow people to bring in their own items.
Is there wheelchair access?
Due to the nature of the building and the activities taking place on site, unfortunately, there is no wheelchair access.
What are the Age Limits?
Rage Room - Over 18s ONLY
Escape Room - Over 4s (must be an adult present)
Art Launch - Over 8s (must be an adult present)
Can I take part if I'm pregnant?
You cannot take part in the Rage Room if you are pregnant. We advise not taking part in the Escape Room or Art Launch if you are pregnant. This is purely for health & safety reasons.
Do you take bigger group bookings?
Yes - for all of our activities we can create a schedule to let more participants have a go for a birthday or group party. Please check out our Groups & Parties page for more information or get in touch - 07538212665.
Do we get to take home the canvas from the Art Launch?
Yes - you get one A3 canvas included in the price, however, you can purchase more at Reception if you would like to.
You can collect your canvas 2 days after your session from our Newcastle premises.
Can we have two groups going against each other in the Escape Rooms?
Yes - book similar times for the Escape Rooms and contact us to let us know that you want to make it a competition.
Where can I park?
We do not have a private car park on site; however, our customers use the on-street parking at the front of the building or Times Square Car Park which is only a few minutes walk away. Most customers come via public transport or walk as we are situated so close to the City Centre.
When booking or creating an account, you have the option to opt-in for marketing emails. You can unsubscribe from these by clicking unsubscribe on the bottom of any emails or informing us at firstname.lastname@example.org. Any and all personal information is stored securely on encrypted devices and through encrypted servers.